SuiteSolution’s unique approach pre-integrates our core offering with software and services from world-class vendors to create a premier application to manage your business requirements.
Work Flow Manager (WFM) allows rapid integration to the software of your choice. The list below is in no way meant to be all-inclusive. You select from interfaces that add value to your business knowing that they are fully implemented, tested and ready to use.
Additional interfaces include: E911, Directory Assistance, Directory Publisher, Dispatch, CARE, MSAG, LIDB and multiple credit score and print vendors.
Mobile Workforce Scheduling
SuiteSolution is pre-integrated with ClickSoftware’s
ClickIMRS, which includes real-time scheduling, reporting, mobile work order management and street level routing. ClickIMRS has been proven in the industry to enable communications providers to maximize productivity and minimize operating costs for service techs in the field.
HickoryTech is also certified as a channel partner to provide ClickIMRS as a stand-alone product in North America. For more information, contact us at
infosolutions@hickorytech.com.
Point of Sale & Inventory
SuiteSolution is pre-integrated with Master Merchant Systems POS for world-class retail management software solutions for cellular/wireless clients around the world.
Featuring real time inventory management, treasury management, reporting and security, MMS handles all aspects of your retail distribution channel. MMS products streamline operations and lower costs by providing BSS/OSS integration options, contract management with electronic signatures and seamless integrations to credit cards, gift cards and trade-in programs.
Activation
SuiteSolution is pre-integrated with SaskTel International’s OpenSwitchGate (OSG) to provide instant programming of your network elements, including voice and ATM switches, voicemail, platforms, DSLAMs, routers and NGDLC equipment. Automate the flow from provisioning to activation, enabling reliable, efficient programming of your network elements. Activation, modification, and deactivation of service is performed in real time, allowing your company to provide quick, efficient delivery of services.
Provisioning
SuiteSolution is pre-integrated with SaskTel International's MARTENS to provide a complete, accurate, detailed logical and physical inventory of your network. MARTENS will enable you to leverage the bandwidth capabilities of your network infrastructure with totally automated, flow-through provisioning and activation for your services.
Assurance
SuiteSolution is pre-integrated with SaskTel International's TRACS to enable your company to administer trouble and repair records, perform analysis, and produce management reporting based on your network data. TRACS enhances the efficiency of repair service operations with “real time data” realized through a shared MARTENS customer record database, and complete integration with the provisioning and activation process. TRACS utilizes the same operating environment as MARTENS, thereby allowing you to achieve lower hardware, software, and maintenance costs that would be associated with another system that isn’t integrated to the real time facilities and provisioning contained in MARTENS.
Real-Time Credit Card Processing
SuiteSolution is pre-integrated with
Skipjack for real-time credit card processing. All of Skipjack's solutions have one thing in common - they are powered by Skipjack Transaction Network; a secure, high-speed payment gateway that connects to virtually any bank in North America. Skipjack Transaction Network connects easily to any payment application, from web to wireless, and offers a powerful range of features to enable merchants to manage their transactions - and their business - better.
Email Marketing Campaigns
SuiteSolution is pre-integrated with Lyris the online marketing expert delivering the right mix of software technology and industry knowledge to help its customers simplify their marketing efforts and optimize campaign ROI. Through the delivery of the industry's first on-demand integrated marketing suite, Lyris HQ, Lyris provides customers the right tools to optimize the management, collaboration and execution of their online marketing initiatives.
These sophisticated, yet easy-to-use tools provide marketers a suite of best-of-breed applications for managing email-marketing campaigns, publishing and managing Web site content, creating landing pages, optimizing Web sites and managing pay per click campaigns. The company is based in Emeryville, Calif.
Taxing Compliance
SuiteSolution is pre-integrated with BillSoft, that specializes in enhancing billing systems and service bureau products by providing tax calculation and customization, address scrubbing, jurisdiction assignment, tax compliance filing services and consulting.