Work Flow Manager defines events associated with service orders and manages individual tasks required to complete those events. WFM acts as a traffic manager, providing a link between internal and external components of SuiteSolution.
Steps or tasks required to complete a service order are identified and defined based on your business practices, insuring that every customer is handled the same. No steps are missed as the system triggers the next event, keeping operations informed of the task progress and customer status.
The link between the CRM module and switch provisioning system is through WFM, providing the CSR with a constant view of the status of each service request in the system.