The Web Care Module provides 24/7 customer access to electronic bill payment and invoice presentation (EBPP) and frees up your customer service representatives to focus on high-level responsibilities.
- View billed and unbilled toll
- Print PDF replicas of statements
- Make electronic payments
- Drill down into statement details
Benefits:
Reduced Cost – paperless option saves time, paper and postage.
Increased Efficiency – reduces inbound call center inquiries, allowing CSRs to focus on high-level business concerns.
Increased Retention – valuable branded touch-points to promote, market and up-sell services increases customer loyalty.
The customized GUI includes areas to promote, up-sell and cross-sell your products and services.
- Branded GUI customized with your colors and company logo
- Intuitive 24/7 Web access
- Security access and controls
- View current and historical statements and payments
- Real-time view of billed and unbilled toll
- Export and print current and past bills
- Payment options for credit card, debit card, ACH or bank draft
- Exact replica of invoice in PDF format
- Marketing and promotional ad space to up-sell services
- Integrated to Internet Explorer and Firefox platforms