CSRs only need Internet Explorer to access SuiteSolution. The CRM module facilitates the performance of daily 
maintenance, such as adding new customers, accepting payments and bill inquiry. This user-friendly GUI empowers your Customer Service Representatives (CSRs) to perform efficiently at their highest level, satisfying your customers.
- User-friendly GUI
- Intuitive wizard screen design
- Easily create custom packaged service plans
- Compatibility rules insure service availability for customer location
CSRs aren’t required to memorize complex product plan offerings for diverse geographic service areas. The software guides them to make appropriate selections as they perform daily maintenance such as:
- Establishing billing hierarchies
- Adding new customers
- Assigning service plans
- Setting up credit plans
- Accepting payments
- Assigning general or monthly charges
