HickoryTech was selected as a finalist for the Billing & OSS World Excellence Award in the category of:
Best Customer Success Story
“Previously, when a customer would call and ask for service, the process was repetitive and prone to errors,” said Kevin Burns, VP – Consumer Markets -TBayTel. “Our goal was to enter information once into a unified CRM system for all services, to automate the scheduling and activation processes, and to focus on our customer relationship.”
To access a PDF of the resulting Case Study, simply register below to read about the documented operational efficiencies this customer realized from SuiteSolution.