HickoryTech-Information Solutions has a long-history of delivering quality billing software and superior user service to a dynamic industry. HickoryTech, a diversified telecommunications company, has serviced LECs, CLECs, wireless providers, broadband/IP, video/TV and resellers with billing and customer management software since 1964.
Industry Recognition
HickoryTech was named a finalist in the 2007 Billing & OSS World Excellence Award competition for Customer Excellence in the implementation and efficiencies gained in the use of SuiteSolution.
HickoryTech follows a specific implementation methodology that ensures projects are delivered correctly, on time, and within budget. This methodology has proven successful with a variety of telecommunications-based firms – whom we proudly list as our references.
HickoryTech has earned a reputation for delivering quality products and superior user service. This reputation is a result of the commitment to excellence demonstrated by HickoryTech employees.
Billing and Customer Management Software
HickoryTech’s SuiteSolution® allows you to define and enforce procedures for tasks your employees perform, enabling you to provide consistent, cost-effective, high-quality service to every customer. SuiteSolution modules include:
- Customer Relationship Manager
- Back Office Management
- Tariff Manager
- Message Processing
- Work Flow Manager
- Plant Records
- Trouble Reporting
- Directory
- Web Care
- Carrier Access Billing
SuiteSolution is pre-integrated with world-class POS, provisioning and workforce scheduling. Featuring a web-based user interface, Oracle database, three-tier Client/Server architecture, and accessed via Windows operating system. Software as a Service (SaaS) or in-house deployment. Call 877.974.8325 or visit
www.hickorytech-is.com
Background
Owned by local independent telephone companies and formerly known within the industry as Computoservice, Inc. (CSI) in 1964, CSI began providing mainframe-based billing service for the telephone companies it served. In 1985 CSI became a subsidiary of Hickory Tech Corporation. In 1988, National Independent Billing, Inc. (NIBI) was branded and formed to service interexchange carriers. The company consolidated all operations under NIBI in 1997.
In May of 2000, all subsidiaries were re-branded under the name HickoryTech and NIBI was given the division name Information Solutions. HickoryTech Information Solutions provides software and services to ILECs, CLECs, VoIP, Broadband, Wireless Service Providers, Cooperatives, Interexchange Carriers and Toll Resellers.
About HickoryTech Corporation
HickoryTech Corporation (Nasdaq: HTCO) is a diversified communications company headquartered in Mankato, Minnesota with operations in Minnesota and Iowa. Founded in 1898 with roots in the local telephone exchange business, HickoryTech has expanded into competitive local service, long distance, Internet, regional transport, and information solutions. For more information on HickoryTech,
click here.